Support Portal

To reset your password, go to the login page and click on "Forgot Password". Enter your email address and we'll send you a link to reset your password. If you're still having trouble, contact our support team.

System requirements vary by game. Generally, our games require:

• Windows 10 or later, macOS 10.14+, or a modern Linux distribution
• 8GB RAM (16GB recommended)
• DirectX 11 compatible graphics card with 2GB VRAM
• 20GB available storage space

Check the specific game's store page for detailed requirements.

We offer refunds for games purchased within the last 14 days with less than 2 hours of playtime. To request a refund, go to your Account page, select Purchase History, and click "Request Refund" next to the eligible game. Refunds are typically processed within 5-7 business days.

Game crashes can be caused by several factors:

1. Update your graphics drivers to the latest version
2. Verify game files through the game launcher
3. Check that your system meets the minimum requirements
4. Disable any overlays (Discord, Steam, etc.)
5. Try running the game as administrator

If the issue persists, contact our support team with details about your system and when the crash occurs.

To report a bug, please visit our Community Forums and post in the Bug Reports section for the specific game. Include as much detail as possible, such as:

• What you were doing when the bug occurred
• Steps to reproduce the issue
• Screenshots or video if possible
• Your system specifications